ZenaPay Inc. also referred to as “ZenaPay” or “we,” is dedicated to safeguarding the privacy of our users (“you”). This Privacy Policy, in conjunction with our Terms of Use, delineates how ZenaPay interacts with user data. This policy adheres to applicable data protection laws and regulations, including the General Data Protection Regulation (EU) 2016/679. It also applies to our website, mobile applications, and other products and services offered by ZenaPay.
This privacy policy describes our policies on the collection, use, and disclosure of your information when you use the service. We use your personal data to provide and improve the service. By using our Website, Services, and Products, you acknowledge and consent to this data collection and our Privacy Policy.
For the purposes of this privacy policy, the following definitions apply:
At ZenaPay, we handle and process the information we receive from you, including personal and financial details. This can occur when you make a payment, ask about our services, apply for our services, register to use our services, or communicate with us through various electronic means.
You provide us with personal information in different ways, from visiting our website, filling out an online application form, signing a contract, making a payment, and using our payment services, to granting permission to record voice and video, or contacting us through our communication channels.
ZenaPay collect various types of personal data, including:
We store public and private keys for transactions, as well as pending transactions, in local storage. This data is automatically deleted once the transactions are completed.
ZenaPay may use your personal data for the following:
We may also utilize data that is legally available from public sources or data legitimately provided by other companies within ZenaPay or third parties. Third parties may also process personal data on our behalf for various services, including payment processing, search engine operations, marketing, and customer support.
We take the security and privacy of your data seriously. By understanding personal data and how it is used, you can feel confident in entrusting your information to ZenaPay.
Your data is only collected when you are connected to the internet. We process personal data based on:
We may utilize data legally available from public sources or data legitimately provided by other companies within ZenaPay or third parties. Third parties may also process personal data on our behalf for various services, including payment processing, search engine operations, marketing, and customer support.
ZenaPay ensures the lawful and regulated use of personal data. We may share information with affiliates, financial institutions, legal representatives, partners, and contractors. We also cooperate with law enforcement or regulatory bodies as required by law.
Partners and third parties involved in data processing include KYC/AML service providers, payment processors, risk management tools, and customer support platforms.
Users have rights to access, rectify, erase, or object to the processing of their personal data. Requests can be made via support@zenapay.com. Fees may apply in some cases.
You reserve the right to delete or request that we assist in deleting the personal data we have collected about you. You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account settings section that allows you to manage your personal information.
You may also contact us via support@zenapay.com to request access to, correct, or delete any personal information you have provided us. However, we may need to retain certain information under legal obligation or lawful basis to do so.
ZenaPay employs encryption and access control measures to protect user data. We use SSL encryption, firewalls, and other security technologies. Users are encouraged to use additional measures like two-factor authentication (2FA).
ZenaPay maintains records of customer accounts and transactions, stored digitally or on paper, for service provision, query handling, and legal compliance. Account data is retained for a minimum of five years post-termination for fraud prevention and legal compliance.
Sensitive data unnecessary for our operations is not collected, and we do not process data of minors under 18.
ZenaPay allows you to delete user data through apps. You reserve the right to delete or request that we assist in deleting the personal data we have collected about you. You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account settings section that allows you to manage your personal information.
You may also contact us to request access to, correct, or delete any personal information you have provided us. However, we may need to retain certain information under legal obligation or lawful basis to do so.
ZenaPay does not partner with external customer support agents seeking payment for services. Report suspected fraud or scams to us immediately.
This Privacy Policy may be updated, with major changes communicated to users. We will let you know via email and/or a prominent notice on Our Service prior to the change becoming effective.
You are advised to review this privacy policy periodically for any changes. For more questions, contact support@zenapay.com.