Privacy Policy: ZenaPay Client

At ZenaPay, we believe in safeguarding the privacy of our clients as we strive to make a positive impact on their lives. Our commitment to empowering the weak and building capacity to attain financial freedom is evident in the services we offer. This Privacy Policy is aimed at providing you with more details on how we collect, use, and disclose your information when you use our services.

Definitions

For the purposes of this privacy policy, the following definitions apply:

• Application refers to ZenaPay, the online cryptocurrency wallet provided by the Company.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or any other managing authority.
• Company (referred to as “the Company,” “We,” “Us,” or “Our” in this privacy policy) refers to ZenaPay, Inc., 55 E. Jackson Blvd., Suite 1005, Chicago, IL, 60604.
• Device means any device that can access ZenaPay, such as a computer, cellphone, or digital tablet.
• Personal data refers to any information related to an identified or identifiable individual.
• Processing data refers to the actions ZenaPay can take with this data, such as collecting, recording, storing, adjusting, organizing, using, disclosing, transferring, and deleting.
• Service refers to the Application.

• Service provider means any natural or legal person processing data on behalf of the Company, such as third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the company, perform other services related to the Service, or assist the Company in analyzing how the Service is used

• “You” means the user, who is the individual, company, or other legal entity accessing or using the service, as applicable.

Personal Data: Collection

As a client of ZenaPay, any personal and financial information that you provide to us such as during payment processing, application for our services, and general communication through our electronic channels, will be used to facilitate the provision of our services to you. We may also record voice and video with your permission in line with providing quality customer service.

Personal Data: Use

We will use the information collected from you to improve our services and ensure that we offer you the best client experience. We may also use your information to tailor our communication messages about our products or services, and to implement our marketing campaigns. ZenaPay may also use your data to detect and prevent fraud, as well as to enhance our security measures.

Personal Data: Disclosure

ZenaPay acknowledges and respects your right to confidentiality. We may share your information only with our affiliates and service providers who require it to facilitate the provision of our services. We may also need to disclose your details to regulatory bodies to comply with legal and regulatory requirements. However, we will not sell or rent your personal information to any third party.

Data Processing

We respect the privacy of our clients, and we always conform to the relevant data protection regulations, including the General Data Protection Regulation (EU) 2016/679. ZenaPay collects, records, stores, adjusts, organizes, uses, discloses, transfers, and deletes data in line with the current data protection laws. We strive to ensure that your information is accurate, complete and up to date.

In conclusion, at ZenaPay, we are dedicated to empowering our clients for financial freedom and capacity building to attain personal and business goals. We value your privacy and acknowledge that you entrust us with your personal information. Therefore, we will always protect your data and treat it with the utmost confidentiality. Thank you for choosing ZenaPay.

ZenaPay Inc. also referred to as “ZenaPay” or “we,” is dedicated to safeguarding the privacy of our users (“you”). This Privacy Policy, in conjunction with our Terms of Use, delineates how ZenaPay interacts with user data. This policy adheres to applicable data protection laws and regulations, including the General Data Protection Regulation (EU) 2016/679. It also applies to our website, mobile applications, and other products and services offered by ZenaPay.

This privacy policy describes our policies on the collection, use, and disclosure of your information when you use the service. We use your personal data to provide and improve the service. By using our Website, Services, and Products, you acknowledge and consent to this data collection and our Privacy Policy.

User Permissions

Your data is only collected when you are connected to the internet. We process personal data based on:

• Consent and Permission: your clear and informed agreement to process personal data for specified purposes.
• Contractual necessity: processing necessary for contract performance or pre-contractual steps.
• Legal obligations: compliance with legal requirements applicable to ZenaPay.
• Legitimate interests: processing data based on ZenaPay’s or a third party’s legitimate interests, balanced against your rights.

Data Sharing and Third-Party Involvement

We may utilize data legally available from public sources or data legitimately provided by other companies within ZenaPay or third parties. Third parties may also process personal data on our behalf for various services, including payment processing, search engine operations, marketing, and customer support.

ZenaPay ensures the lawful and regulated use of personal data. We may share information with affiliates, financial institutions, legal representatives, partners, and contractors. We also cooperate with law enforcement or regulatory bodies as required by law.

Partners and third parties involved in data processing include KYC/AML service providers, payment processors, risk management tools, and customer support platforms.

User Rights

Users have rights to access, rectify, erase, or object to the processing of their personal data. Requests can be made via support@zenapay.com. Fees may apply in some cases.

You reserve the right to delete or request that we assist in deleting the personal data we have collected about you. You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account settings section that allows you to manage your personal information.

You may also contact us via support@zenapay.com to request access to, correct, or delete any personal information you have provided us. However, we may need to retain certain information under legal obligation or lawful basis to do so.

Data Safety and Security Measures

ZenaPay employs encryption and access control measures to protect user data. We use SSL encryption, firewalls, and other security technologies. Users are encouraged to use additional measures like two-factor authentication (2FA).

Data Storage and Deletion

ZenaPay maintains records of customer accounts and transactions, stored digitally or on paper, for service provision, query handling, and legal compliance. Account data is retained for a minimum of five years post-termination for fraud prevention and legal compliance.

Sensitive data unnecessary for our operations is not collected, and we do not process data of minors under 18.

ZenaPay allows you to delete user data through apps. You reserve the right to delete or request that we assist in deleting the personal data we have collected about you. You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account settings section that allows you to manage your personal information.

You may also contact us to request access to, correct, or delete any personal information you have provided us. However, we may need to retain certain information under legal obligation or lawful basis to do so.

Fraud and Scam Awareness

ZenaPay does not partner with external customer support agents seeking payment for services. Report suspected fraud or scams to us immediately.

Policy Changes and Inquiries

This Privacy Policy may be updated, with major changes communicated to users. We will let you know via email and/or a prominent notice on Our Service prior to the change becoming effective.

You are advised to review this privacy policy periodically for any changes. For more questions, contact support@zenapay.com.