At ZenaPay, we believe in safeguarding the privacy of our clients as we strive to make a positive impact on their lives. Our commitment to empowering the weak and building capacity to attain financial freedom is evident in the services we offer. This Privacy Policy is aimed at providing you with more details on how we collect, use, and disclose your information when you use our services.
For the purposes of this privacy policy, the following definitions apply:
As a client of ZenaPay, any personal and financial information that you provide to us such as during payment processing, application for our services, and general communication through our electronic channels, will be used to facilitate the provision of our services to you. We may also record voice and video with your permission in line with providing quality customer service.
We will use the information collected from you to improve our services and ensure that we offer you the best client experience. We may also use your information to tailor our communication messages about our products or services, and to implement our marketing campaigns. ZenaPay may also use your data to detect and prevent fraud, as well as to enhance our security measures.
ZenaPay acknowledges and respects your right to confidentiality. We may share your information only with our affiliates and service providers who require it to facilitate the provision of our services. We may also need to disclose your details to regulatory bodies to comply with legal and regulatory requirements. However, we will not sell or rent your personal information to any third party.
We respect the privacy of our clients, and we always conform to the relevant data protection regulations, including the General Data Protection Regulation (EU) 2016/679. ZenaPay collects, records, stores, adjusts, organizes, uses, discloses, transfers, and deletes data in line with the current data protection laws. We strive to ensure that your information is accurate, complete and up to date.
In conclusion, at ZenaPay, we are dedicated to empowering our clients for financial freedom and capacity building to attain personal and business goals. We value your privacy and acknowledge that you entrust us with your personal information. Therefore, we will always protect your data and treat it with the utmost confidentiality. Thank you for choosing ZenaPay.
ZenaPay Inc. also referred to as “ZenaPay” or “we,” is dedicated to safeguarding the privacy of our users (“you”). This Privacy Policy, in conjunction with our Terms of Use, delineates how ZenaPay interacts with user data. This policy adheres to applicable data protection laws and regulations, including the General Data Protection Regulation (EU) 2016/679. It also applies to our website, mobile applications, and other products and services offered by ZenaPay.
This privacy policy describes our policies on the collection, use, and disclosure of your information when you use the service. We use your personal data to provide and improve the service. By using our Website, Services, and Products, you acknowledge and consent to this data collection and our Privacy Policy.
Your data is only collected when you are connected to the internet. We process personal data based on:
We may utilize data legally available from public sources or data legitimately provided by other companies within ZenaPay or third parties. Third parties may also process personal data on our behalf for various services, including payment processing, search engine operations, marketing, and customer support.
ZenaPay ensures the lawful and regulated use of personal data. We may share information with affiliates, financial institutions, legal representatives, partners, and contractors. We also cooperate with law enforcement or regulatory bodies as required by law.
Partners and third parties involved in data processing include KYC/AML service providers, payment processors, risk management tools, and customer support platforms.
Users have rights to access, rectify, erase, or object to the processing of their personal data. Requests can be made via support@zenapay.com. Fees may apply in some cases.
You reserve the right to delete or request that we assist in deleting the personal data we have collected about you. You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account settings section that allows you to manage your personal information.
You may also contact us via support@zenapay.com to request access to, correct, or delete any personal information you have provided us. However, we may need to retain certain information under legal obligation or lawful basis to do so.
ZenaPay employs encryption and access control measures to protect user data. We use SSL encryption, firewalls, and other security technologies. Users are encouraged to use additional measures like two-factor authentication (2FA).
ZenaPay maintains records of customer accounts and transactions, stored digitally or on paper, for service provision, query handling, and legal compliance. Account data is retained for a minimum of five years post-termination for fraud prevention and legal compliance.
Sensitive data unnecessary for our operations is not collected, and we do not process data of minors under 18.
ZenaPay allows you to delete user data through apps. You reserve the right to delete or request that we assist in deleting the personal data we have collected about you. You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account settings section that allows you to manage your personal information.
You may also contact us to request access to, correct, or delete any personal information you have provided us. However, we may need to retain certain information under legal obligation or lawful basis to do so.
ZenaPay does not partner with external customer support agents seeking payment for services. Report suspected fraud or scams to us immediately.
This Privacy Policy may be updated, with major changes communicated to users. We will let you know via email and/or a prominent notice on Our Service prior to the change becoming effective.
You are advised to review this privacy policy periodically for any changes. For more questions, contact support@zenapay.com.